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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use High Roller Casino. Please read them carefully before creating an account, depositing funds or participating in any games or promotions.
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1. General terms
These Terms & Conditions form an agreement between you and the operator of High Roller Casino. By visiting the website, registering an account, making a deposit, playing a game or using any related service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.
In this article
Additional rules may apply to particular games, payment methods, promotions, competitions or other services. Those rules will be made available where relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general rule, the specific rule will apply to the relevant game, service or promotion.
You are responsible for reading the current version of these terms before using the website. High Roller Casino may update, replace or amend these terms when necessary. Changes may be made to reflect legal requirements, changes to services, security needs or operational considerations. Continued use of the website after an update means that you accept the amended terms.
High Roller Casino may suspend, restrict or discontinue all or part of the website or a particular service. This may occur for maintenance, security, technical, legal or operational reasons. Where reasonably possible, important changes will be communicated through the website or other available account channels.
Eligibility and lawful use
You must be at least 18 years old to use real-money gambling services. You must also be legally permitted to access and use the relevant service in the place where you are located. You must not use the website if gambling is prohibited for you by law, court order, licence condition or another legal restriction.
- You must provide accurate and complete information when registering or using an account.
- You must keep your personal and account information up to date.
- You must use the website only for lawful purposes and in accordance with these terms.
- You must not allow another person to use your account or use another person’s account.
- You must not use the website from a location where the relevant service is unavailable or unlawful.
2. Account registration and verification
Some services require you to create an account. You may be asked to provide information such as your name, date of birth, residential details and other information needed to establish your identity and eligibility. Information must be truthful, current and complete. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.
High Roller Casino may carry out age, identity, address, payment, fraud, anti-money laundering and responsible gambling checks. You agree to provide documents or information reasonably required for these checks. Verification may be required before deposits, withdrawals, bonuses or other services can be used or completed.
You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a failure by High Roller Casino to protect its systems. You must contact the available support channel through the website promptly if you believe your account has been accessed without permission, your password has been disclosed or your account information is no longer secure.
Only one personal account may be held unless an applicable account rule expressly permits otherwise. Duplicate, linked or irregular accounts may be reviewed. Where an account appears to have been created to avoid a restriction, obtain a benefit more than once or interfere with a promotion, action may be taken under these terms and any relevant promotion rules.
Prohibited conduct
You must not misuse the website, interfere with its operation or attempt to gain an unfair advantage. This includes using bots, automated software, scripts, scraping tools, malware, stolen payment details or methods designed to manipulate games, offers, account systems or technical results. You must not reverse engineer, overload, damage or attempt to bypass the website’s security controls.
If High Roller Casino reasonably believes that an account has been used fraudulently, unlawfully or in breach of these terms, it may investigate and take proportionate action. This may include restricting access, voiding affected activity, withholding a promotion or closing the account, subject to applicable law.
3. Deposits, play and withdrawals
Deposits must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person unless the website has expressly approved that arrangement. Payment providers may apply their own terms, fees, verification procedures and processing requirements.
You should only deposit money that you can afford to lose. Gambling transactions are not a way to earn income, repay debts or solve financial difficulties. You are responsible for checking the amount entered before confirming a deposit or wager. Once a transaction has been accepted, it may not be reversible except where required by law or permitted by the applicable service rules.
Games are intended for entertainment. Game outcomes are determined by the relevant game rules and technical systems. You must not assume that previous results influence future results. Where a technical error, interruption or system fault affects a game or transaction, High Roller Casino may review the affected activity and take reasonable corrective action in accordance with applicable rules and law.
Withdrawal requests may be subject to account verification, payment checks, applicable game rules, promotional conditions and legal obligations. Funds may be returned through an approved payment method or another method selected in accordance with operational and security requirements. Processing times, fees, minimums and other conditions may vary by payment method and will be shown where relevant.
You remain responsible for any taxes, declarations or reporting obligations that may apply to you. You should obtain independent financial or tax advice if you are unsure about your obligations. High Roller Casino does not provide personal financial, legal or tax advice.
Promotions and bonuses
Promotions, bonuses, rewards and promotional games are subject to separate terms. Those terms may explain eligibility, entry requirements, expiry, wagering requirements, game restrictions, maximum values, withdrawal conditions and other limits. You should read the applicable promotion terms before accepting or using an offer.
Unless the relevant promotion terms state otherwise, an offer may be available only once per person, household, device, payment method or account. High Roller Casino may refuse, amend or withdraw an offer where there is a reasonable basis to believe that it has been misused, claimed in error or obtained through prohibited conduct.
4. Responsible gambling and privacy
High Roller Casino supports informed and responsible gambling. Gambling should remain an optional form of entertainment, not a source of financial security. Before playing, consider setting a personal budget and time limit. Do not chase losses, gamble when distressed or borrow money to gamble.
- Set deposit, loss, session or spending limits where those tools are available.
- Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
- Keep gambling separate from essential household spending and financial commitments.
- Use account restriction, cooling-off or self-exclusion options if gambling is becoming difficult to control.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Requests for account restrictions or self-exclusion should be made through the responsible gambling or support options available on the website. A restriction may affect access to games, deposits, promotions and other services. You must not create a new account or use another person’s account to avoid a restriction.
Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, meet legal obligations, prevent fraud, protect the website and support responsible gambling. You should review the Privacy Policy for further information about collection, use, disclosure, storage and your privacy rights.
Cookies and communications
The website may use cookies and similar technologies to operate services, remember preferences, understand website usage, improve security and support relevant communications. Your browser or device may provide controls for managing cookies, although disabling certain technologies may affect website functionality.
You may receive service messages relating to your account, transactions, security or important changes. Marketing communications may be subject to consent and available preference controls. You should follow the instructions provided in a communication or use the relevant account settings to manage optional marketing messages.
5. Intellectual property, liability and complaints
The website, including its design, text, graphics, logos, software, game content and other materials, is protected by intellectual property rights. You may use the website for personal, lawful and non-commercial purposes only. You must not copy, reproduce, publish, modify, distribute, sell or exploit website content without appropriate permission.
The website is provided subject to availability. To the extent permitted by law, High Roller Casino does not guarantee that the website will always be uninterrupted, secure, error-free or available on every device or connection. You are responsible for using suitable equipment, software, internet access and security measures.
Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Subject to those rights, High Roller Casino is not responsible for loss caused by events outside its reasonable control, your failure to follow these terms, your equipment or connection, or the actions of third-party providers.
If you have a question or complaint about an account, transaction, game or service, please use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. You may be asked to complete verification before account information can be discussed.
These terms are governed by the laws that apply to the relevant service and your use of the website, without limiting any mandatory rights available to you. If a court or competent authority finds that part of these terms is invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
You should keep a copy of these Terms & Conditions for your records. If you have questions about any provision, do not use the relevant service until you have obtained clarification through the available website support options.
