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Privacy Policy
This Privacy Policy explains how High Roller Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains how players can make a privacy request, manage marketing preferences and control cookies through their browser.
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Information we may collect
High Roller Casino handles information that is needed to provide an online gambling service, maintain account security and meet applicable legal and operational requirements. The information collected will depend on how a player uses the website, the services requested and the checks that need to be completed.
In this article
Account and contact details
When a player registers or updates an account, the site may handle information such as a name, date of birth, residential details, contact details, login information, account preferences and responsible gaming settings. It may also record communications with customer support, requests submitted by a player and information provided while resolving an account or service issue.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, the site may request verification information and documents. This can include copies or details from identity documents, proof of address, information about the source of funds where appropriate and records of checks completed to prevent fraud, account misuse, money laundering and other prohibited activity. Verification information is handled for the relevant checking and compliance purposes.
Payment and transaction records
The site may handle information about deposits, withdrawals, wagering activity, account balances, bonuses or other account transactions where relevant to the service. Payment details may be processed through payment providers. The site may receive transaction references, payment status information and limited payment details needed to confirm a transaction, investigate an issue or protect an account.
Device, usage and cookie data
When a player visits the website, technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device information, language settings, pages visited, approximate location derived from technical data, login events and information about how the website is used. Cookies and similar technologies may also be used to remember preferences, support account functions, improve performance, understand website usage and help identify unusual or unsafe activity.
How information is used
Personal information is used only for purposes connected with operating, securing and improving the website and providing the requested services. Depending on the circumstances, information may be used to:
- Create, maintain and administer a player account.
- Process deposits, withdrawals and other account transactions.
- Provide customer support and respond to questions, complaints and requests.
- Confirm identity, age, account ownership and eligibility to use the service.
- Carry out verification, risk assessment, anti-fraud and account security checks.
- Monitor activity for suspicious, prohibited or potentially harmful behaviour.
- Meet legal, regulatory, compliance, record-keeping and reporting obligations.
- Apply website rules, protect the rights and safety of players and protect the website from misuse.
- Personalise or improve website content, features, performance and user experience.
- Send service messages, account notices, security alerts and other communications necessary to administer the account.
- Send marketing communications where a player has agreed to receive them or where otherwise permitted, subject to available preferences and controls.
Information may be combined from different parts of the service where this is reasonably needed to keep an account accurate, investigate activity, prevent fraud or provide support. Automated tools may assist with security, verification, risk monitoring and website performance. Where a decision has a significant effect on an account, a player may contact support to ask about the relevant issue, subject to security and legal requirements.
Sharing information
Personal information may be shared with service providers that help operate the website, process payments, perform identity or verification checks, provide technical hosting, deliver communications, support customer service, monitor security or analyse website performance. These providers should receive information relevant to the service they provide and are expected to handle it appropriately.
Information may also be disclosed where necessary to prevent fraud or other unlawful activity, protect players and the website, investigate a complaint, enforce website terms, respond to a lawful request or meet a legal obligation. Information is not intended to be shared for unrelated purposes. Where marketing providers are used, marketing preferences and consent choices are considered.
Cookies, security and keeping information
Cookies
Cookies are small files or similar technologies stored on a device when a website is visited. Some cookies are needed for basic functions, such as keeping a session active, remembering settings, supporting account access and helping protect the service. Other cookies may help understand website traffic, measure performance or remember preferences.
Players can manage or delete cookies through the settings of their web browser. Browser controls may allow a player to block some or all cookies, receive a notification when cookies are used or remove cookies already stored on the device. If essential cookies are blocked, some website features may not work correctly or an account may be harder to use.
Security
Reasonable technical, administrative and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an approved purpose. Players should keep login details confidential, use appropriate device security and contact support promptly if they suspect that an account or password has been compromised.
No online service can guarantee complete security. If a security incident affects personal information, appropriate steps may be taken to investigate, contain the issue, protect accounts and provide notices where required.
Storage and retention
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, communications and compliance records must be kept for a period required by law even after an account is closed. Information may then be securely deleted, anonymised or retained where there is a continuing lawful reason to do so.
Closing an account does not necessarily result in the immediate deletion of every record. Information may need to be retained to meet legal obligations, resolve disputes, prevent repeated misuse, support audits, protect the website or establish and defend legal claims.
Your privacy rights and how to contact us
Players may have rights over their personal information, subject to applicable requirements and reasonable exceptions. A player can ask about information held in connection with their account and request that it is handled appropriately. Requests should be clear enough to identify the player and explain what is being requested.
Making a data request
For privacy questions or data requests, email support@highrollercasino.wtf. This address can be used to request access to personal information, correction of inaccurate or incomplete information, deletion of personal information where deletion is available, or information about how data is being used.
- Access: ask for a copy of, or information about, the personal information held about you.
- Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
- Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
- Marketing consent: withdraw consent to marketing communications at any time. A withdrawal will not affect the lawfulness of marketing sent before the withdrawal.
- Marketing preferences: use an available unsubscribe or preference control in a marketing message, where provided.
Before completing a request, reasonable steps may be taken to verify the identity of the person making it. This helps prevent personal information from being disclosed to the wrong person. A request may not always be completed in full where information must be kept for legal, security, fraud prevention, dispute resolution or other permitted purposes. If a request cannot be actioned as asked, an explanation will be provided where appropriate.
Changes to this policy
This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will apply from the date it is made available on the website. Players should review this page from time to time, particularly before providing new information or using a new website feature. Continuing to use the website after an update may indicate awareness of the revised policy, to the extent permitted.
This policy is intended to provide a clear general explanation of privacy practices. Additional notices may appear at the point information is collected, for example during registration, verification, payment processing, support conversations or marketing preferences. Those notices may explain a particular use in more detail.
