Betting Rules

These Betting Rules explain the general conditions that apply when you place bets with High Roller Casino. They are intended to help you understand how bets are submitted, accepted, recorded, settled and, where necessary, cancelled or adjusted. The specific rules shown for a market, event, promotion or product also form part of the conditions that apply to your bet.

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1. General betting conditions

By opening an account, accessing the betting service or placing a bet, you agree to follow these Betting Rules, the applicable Terms and Conditions, and any additional rules displayed on the relevant betting page. If a particular market has rules that differ from the general rules, the market-specific information will normally apply to that market. You should review the information shown before confirming your bet.

In this article

1. General betting conditions 2. Placing and accepting bets 3. Events, markets and live betting 4. Settlement, results and void bets 5. Fair play, account protection and responsible betting

High Roller Casino may update or amend its betting rules when required to reflect changes to the service, betting products, technology, legal requirements or operational processes. Any updated version will apply from the time it is published or otherwise made available, unless a different effective date is stated. You are responsible for checking the current rules before placing a bet.

You must use the service only for lawful and personal purposes. You must not place bets for another person, allow another person to use your account, or try to avoid account, location, identity or responsible gambling controls. Your account information must be accurate, complete and kept up to date. Information that cannot be verified may affect your ability to place bets or receive a settlement.

You must meet the legal gambling age and other eligibility requirements that apply to your location.
You must comply with all applicable laws and requirements in the Australian state or territory where you are located.
You must keep your login details secure and notify High Roller Casino if you suspect unauthorised access.
You must not use automated software, bots, scripts or other tools to interfere with the betting service.
You must not attempt to manipulate markets, exploit a technical weakness or engage in fraudulent or dishonest conduct.

A bet may be restricted, declined, suspended or cancelled where this is necessary to protect the service, comply with applicable requirements, manage a technical issue, address suspected misuse or apply responsible gambling controls. These actions may be taken before or after an attempted bet, subject to the applicable rules and the circumstances involved.

2. Placing and accepting bets

The available markets, selections, prices, odds, bet types, minimum or maximum values and other information are displayed on the betting interface. You should check all details carefully before submitting a bet. This includes the event, competition, participants, market, selection, price, stake, potential return and any conditions attached to the bet.

When a bet is accepted

Submitting a bet request does not, by itself, guarantee that the bet has been accepted. A bet is accepted only when the service confirms acceptance and records the bet in your account or betting history. A confirmation message, reference, receipt or equivalent record may be provided. If the service displays a pending, rejected, interrupted or failed message, you should check your betting history before trying again.

Prices and odds may change before a bet is accepted. Depending on the market and the options shown, you may be asked to confirm a price change, or the bet may be processed using the price available when it is accepted. The accepted price and details recorded in your account are the relevant details for settlement, subject to any correction or adjustment permitted under these rules.

Bet records and account history

Your account history is the primary record of accepted bets. You should check it promptly after placing a bet and retain any available confirmation for your records. If a bet does not appear in your history, you should not assume it was accepted. An amount shown as reserved, pending or deducted does not necessarily mean the bet has been accepted.

A bet normally cannot be changed after it has been accepted, unless the applicable rules expressly allow a correction, cash-out, cancellation or other adjustment.
A request to place the same bet again may create a separate bet if the first request was accepted.
A single accepted bet cannot normally be transferred to another account or person.
Combination, multiple, system and other special bet types may have additional conditions shown when the bet is created.
Promotional offers, free bets or other incentives may be subject to separate terms that affect eligibility, stake treatment or returns.

High Roller Casino may correct an obvious display, pricing, settlement or technical error. Where an error affects a bet, the outcome may be corrected, the bet may be voided, or another remedy may be applied in accordance with the relevant rules. An error is not a basis for knowingly taking advantage of incorrect information.

3. Events, markets and live betting

The rules for each event and market can depend on the sport, competition, game, participant, result source and bet type. Information displayed on the betting page may include the scheduled start time, market status, selection names, settlement method and any special conditions. This information is provided to support your decision, but you should review the market rules before placing a bet.

Event changes and postponements

If an event is postponed, abandoned, suspended, rescheduled, relocated, shortened or materially changed, the affected bets will be handled under the rules for that sport, event or market. Some bets may remain valid if the relevant market is determined under its stated conditions. Other bets may be voided, while bets that have already been unconditionally determined may stand.

A change to a participant, venue, format, distance, playing surface or scheduled time may affect whether a market remains valid. The result used for settlement may also depend on whether an event is completed, whether an official result is issued, and whether a governing body later changes that result. Where special conditions apply, those conditions will guide the treatment of the affected bets.

Live betting

Live or in-play betting is subject to communication delays, changing prices and the possibility that an event has already started or an outcome has already occurred before the information reaches the betting service. Bets may take longer to confirm, and markets may be suspended while an important event is taking place. A bet accepted during live play remains subject to the market rules and the information recorded at acceptance.

If a live market is left open or displayed incorrectly because of a delay, technical fault or failure to suspend the market, High Roller Casino may review the affected bets and apply the relevant correction or voiding rule. This does not mean that every delayed bet will be cancelled. The treatment will depend on the market, the timing of the event and the applicable conditions.

You should not rely solely on a live score, timer, commentary feed or visual display when deciding whether to place a bet.
Market information may not update instantly and may differ from information supplied by an event organiser or third party.
If a market is suspended, a bet submitted during the suspension may be rejected or processed later if the market reopens, subject to the applicable rules.
A selection that is not available for betting is not considered available merely because it remains visible on a screen.

4. Settlement, results and void bets

Bets are settled using the result and settlement method that apply to the relevant market. Results may be based on an official result, governing body decision, published competition outcome or another reliable source specified in the market rules. The time at which a result is announced is not necessarily the same as the time at which a bet is settled.

If an official result is corrected, overturned or withdrawn, High Roller Casino may review the settlement of affected bets where permitted by the relevant rules. A result may also be reviewed if there is evidence that the original settlement was based on an error, incomplete information or a technical problem.

Common settlement situations

A winning bet is settled according to the accepted price, stake and market conditions shown for that bet.
A losing bet has no return unless the applicable market rules provide a different result.
A void bet is treated as cancelled under the relevant rules, and the stake is generally returned to the account balance subject to any applicable combination-bet treatment.
A market may have a special dead-heat, tie, draw, ex-aequo or shared-result rule that changes the calculation of a return.
If a selection is withdrawn or a participant does not take part, the market rules determine whether the bet is void, adjusted or remains valid.
For multiple or combination bets, the cancellation of one leg may affect the remaining combination in the manner stated in the applicable rules.
A market may be settled differently from another market on the same event because the markets can have different conditions.

Where an event or market has no valid result under its rules, affected bets may be voided. If only part of a bet is affected, the remaining part may be settled separately where the bet type allows this. A bet that has already been settled may be adjusted if a permitted correction is later identified.

Settlement disputes and corrections

If you believe a bet has been settled incorrectly, review the market rules and your account history first. Any query should include enough information to identify the bet, such as the bet reference, event, market and date. High Roller Casino may request further information before reviewing the matter. A review may consider the displayed rules, accepted bet record, official result and relevant system information.

Where an amount has been credited or debited because of an error, the account may be corrected in line with the applicable rules. If an incorrect payment or credit has been received, you must not knowingly withdraw or use the amount while the matter is being reviewed.

5. Fair play, account protection and responsible betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet what you can afford to lose, set personal limits before you start, and take regular breaks. You should not bet when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Responsible gambling tools and account controls may be available through the service. These can include deposit, spend, loss, session or wagering limits, time-outs, activity information and self-exclusion options. The availability and operation of a control may depend on the product and the requirements that apply to your account. If you choose a limit or exclusion, follow the instructions shown carefully and do not try to bypass it through another account.

Keep your account credentials private and use security features made available to you.
Never allow another person to place bets through your account.
Monitor your betting history, deposits, withdrawals and account notifications.
Do not chase losses or increase stakes to recover money.
Seek independent help if gambling is becoming difficult to control.
Contact the service through the available support options if you need help with account controls or responsible gambling features.

High Roller Casino may carry out identity, age, location, payment, source-of-funds or other checks where required or considered appropriate. You may be asked to provide information or documents. Until a check is completed, access to betting, deposits, withdrawals or other account functions may be limited. Any information collected for these purposes will be handled in accordance with the applicable Privacy Policy.

These Betting Rules should be read together with the current Terms and Conditions and any market-specific terms displayed when you place a bet. If you are unsure how a market works, do not place the bet until you understand its conditions. By continuing to use the betting service, you acknowledge that you have had the opportunity to review the applicable rules.